Lumi-ai Admin

Tickets, escalations, student records, and the knowledge base.

Lumi-ai Admin Main Campus

Tickets

Requests and reports students raised through Lumi or the query form. Reply, update the status, and the student sees it in their chat.

Escalations

Questions Lumi couldn't fully answer. Reply to the student directly, or teach Lumi the answer so it never has to escalate it again.

Students

Everyone who can sign in to Lumi, by academic session.

Conversations

What students asked Lumi, one card per student per day. Only a Super Admin can delete conversations.

Knowledge base

Answers Lumi gives, organised by who's asking.

Team & access

Who can sign in to this admin panel, and what each person can do.

Add team member

They'll sign in with this username and password.

Account

Username Lowercase, no spaces. Can't be changed later. Enter a username (letters, numbers, dot, dash or underscore).

Password

Password must be at least 8 characters.

Contact

We'll email a 6-digit code to this address to confirm it's real. Enter a valid email address.

Phone Enter a valid phone number (7–20 digits).

Access

Add student

Students sign in to Lumi with their School Registration ID plus their Roll No or Date of Birth.

Which session is this student in?

Pick a session.

Identity

School Registration ID Can't be changed later — it links the student's tickets and chat history. Enter the registration ID (letters, numbers, - / _ .).

Full name Enter the student's name.

Class

ClassRequired.

SectionRequired.

Shift

Sign-in details

Roll No

Date of birth

Add a Roll No or a Date of Birth — the student needs one of them to sign in.

More (optional)

House

Campus

Parent phoneEnter a valid phone number.

Past sessions

Status

Active

Can sign in and chat with Lumi.

Upload students from a file

New registration IDs are added; existing ones are updated with the file's details.

Download the template

Required columns: School Registration ID, Name, Class, Section, and Roll No or Date of Birth. Optional: Session, Shift, House, Campus, Parent Phone. Delete the example row before uploading.

Session for rows that don't have one

Choose your filled-in file

📄

Drag the file here, or click to choose

.xlsx, .xls or .csv · up to 5 MB

Upload answers from a file

Excel (.xlsx, .xls) or CSV — one question and answer per row.

Which category is this file for?

Download the sample template

Fill it in with your school's real answers. Columns: Question, Answer, Category. If you mix categories in one file, put the category name on each row — otherwise every row goes to the category picked above.

Choose your filled-in file

📄

Drag the file here, or click to choose

.xlsx, .xls or .csv · up to 5 MB